Overview

NHN Wholesale is committed to customer satisfaction. Our return policy has been established to ensure fair treatment for all customers while maintaining the integrity of our products and business operations.

Return Period

Customers have 30 days from the date of purchase to initiate a return. Items must be returned in their original condition with all packaging and documentation intact. Returns requested after 30 days will not be accepted.

Eligible Items for Return

  • Unused products in original packaging
  • Items with manufacturing defects
  • Damaged items received during shipment
  • Incorrect items shipped by NHN Wholesale
  • Products that do not match the product description

Non-Returnable Items

  • Clearance or final sale items
  • Custom-made or personalized products
  • Opened or used items
  • Items missing original packaging or documentation
  • Products damaged due to mishandling by customer

Return Process

  1. Contact our customer service team at support@nhnwholesale.com with your order number and reason for return
  2. Obtain a return authorization number (RMA) from our team
  3. Ship the item back to us in original packaging with the RMA number clearly labeled
  4. Our team will inspect the returned item upon receipt

Return Shipping

  • Customers are responsible for return shipping costs, except in cases of defective items or our shipping errors
  • We recommend using tracked shipping services
  • Items must be shipped within 7 days of receiving return authorization

Refund Processing

  • Refunds will be processed within 5-7 business days after the returned item is received and inspected
  • Original shipping costs are non-refundable
  • Refunds will be issued to the original payment method
  • Please allow an additional 3-5 business days for the refund to appear in your account

Defective and Damaged Items

If you receive a defective or damaged item, please:

  • Contact us within 5 days of delivery with photos of the damage
  • Provide your order number and product details
  • We will arrange a replacement or full refund at no cost to you

Custom Orders and Bulk Purchases

Custom orders and bulk purchases may have different return policies. Please confirm terms before placing your order.

Questions?

For any questions about our return policy, please contact our customer service team:
Email: support@nhnwholesale.com
Phone: Available during business hours

We appreciate your business and are committed to your satisfaction.